Uphold, the crypto platform with a liquidity partnership and shared investor ties to Ripple, announced that most crypto withdrawals are now processing after a disruption that began on November 4. The outage, which prompted complaints ranging from a few hours to four days, was attributed to a “service disruption at our third‑party transaction monitoring partner,” though the provider was not identified.

Timeline of the disruption

According to Protos, the issue first appeared on Uphold’s status page on November 4. By November 5 the company reported that roughly 80% of deposits and withdrawals were still being processed. On November 9, Uphold cited an “uptick on transactions needing review” but reassured users that funds remained safe. The following day, customers continued to log delayed withdrawals on outage tracker StatusGator, with some reporting waits of up to four days. On November 12, Uphold’s chief product officer posted that the majority of transactions had cleared and that massive delays were no longer expected.

The timing of Uphold’s service interruption coincided with an address‑screening outage announced by Chainalysis on November 4 at 10:30 a.m. New York time. While Protos noted the coincidence, it clarified that there is no evidence Chainalysis is the monitoring partner referenced by Uphold.

Regulatory and operational context

Uphold’s recent operational moves provide background to the withdrawal issue. In July, the firm cut roughly 17% of its workforce and shifted focus toward enterprise services. It also paused deposits for European users while completing its MiCAR licensing process, though withdrawals remained available. Earlier in the year, New York’s Attorney General secured a $5 million settlement with Uphold over misleading statements related to the failed CredEarn platform, and a separate federal class‑action settlement addressed unauthorized account access dating back to 2021.

What to watch next

Observers will monitor whether Uphold’s withdrawal processing remains stable and whether the company provides further details on the third‑party monitoring partner. Additional scrutiny may arise if social‑media speculation about a “bank run” resurfaces or if regulatory bodies revisit Uphold’s compliance following its recent settlements and European licensing efforts.