Brazilian crypto exchange Mercado Bitcoin announced a phased recovery plan following a security incident that forced a platform shutdown on Nov. 2. Starting Nov. 9, the exchange will allow customers to view their crypto balances and Brazilian‑real (BRL) valuations on its website and a summary view in its mobile app, but trading, withdrawals and deposits will remain unavailable until further security checks are completed.

ETH / USD
Source: CoinGecko. Prices are indicative.

View‑Only Balance Access

According to CryptoSlate, the balance view will show asset quantities and BRL values as they stood on Nov. 2, the snapshot date before the outage. Prices will be updated only when trading resumes, meaning the displayed valuations will not reflect market movements that occur during the shutdown. The exchange also plans to restore API access after the initial viewing stage.

Impact on Orders and Staking Products

Mercado Bitcoin confirmed that all open limit orders were cancelled during the shutdown, requiring users to place new orders once trading is re‑enabled. The incident also temporarily halted the exchange’s Ethereum staking product, resulting in zero yield for ETH staked during the outage, while other staking and digital‑dollar passive‑income products continued to accrue returns that will be credited once reactivated.

Next Recovery Steps and Security Measures

The exchange’s FAQ outlines subsequent stages, including the reinstatement of Pix and TED payment services, crypto transfers, and new account openings, though no specific dates have been provided. Before any balance movements can resume, customers must reconfirm registration details and set new passwords via the app. Mercado Bitcoin emphasized that balance records remain intact and that the firm is replenishing any affected assets with its own funds. Users were warned to access the platform only by typing the official URL directly, as the exchange does not send external links for balance releases or request passwords outside its site.

What to Watch Next

Observers will be monitoring when Mercado Bitcoin lifts the trading and withdrawal restrictions, as well as how the exchange handles the reconciliation of market‑price changes to the view‑only balances. Additional updates on the restoration of payment services and the timeline for reactivating the Ethereum staking product will also be key indicators of the platform’s full recovery.