ChangeNOW organized a series of discussions and interviews at TOKEN2049 Singapore, featuring prominent figures from the cryptocurrency sector. The company’s program included four distinct panel sessions and a keynote address aimed at exploring the future of user experience in digital assets. According to reports from Chainwire and CryptoPotato, the event brought together representatives from major infrastructure and wallet providers to debate how the industry can scale for mainstream adoption.

Keynote focus on invisible blockchain

Pauline Shangett, Chief Strategy Officer at ChangeNOW, delivered the main keynote on the Bit Digital Stage. Titled “Next Billion Users Should Never Touch Blockchain,” her presentation centered on the necessity of abstracting technical complexities from the average user. Shangett argued that individuals should not need to manually select networks or manage gas fees to perform basic financial tasks. She positioned crypto super apps as the solution, suggesting these platforms can consolidate various financial services into a single, intuitive product for everyday use.

Wallet consolidation and AI security

During a panel moderated by Kelvin Sparks of The Block, speakers from MetaMask, Trezor, and ChangeNOW addressed the evolving role of digital wallets. The discussion highlighted a trend toward expanding wallet functionality to include multiple services within one interface. Participants also examined security protocols and the need for user approval mechanisms when interacting with AI agents. Yana, Head of Business Development at ChangeNOW, emphasized that users should not be burdened with the mechanics of switching networks, advocating for background processes to handle such technical details.

Infrastructure and super app debates

Additional sessions focused on the technical and commercial aspects of crypto infrastructure. Representatives from Banxa, RocketX, WalletConnect, and Aztec Labs discussed transaction routing and privacy features for on-chain payments. A separate panel involving Pulsar Money, Rubic, Hercules, and CoinRoutes debated which specific services, such as payments or trading, would drive regular consumer engagement with super apps. Shangett specifically identified payments as a foundational element for these applications. The event also included interviews with representatives from Stellar, Injective, NEAR Intents, USDD, Sonic, and Zcash, covering topics like cross-border payments and institutional DeFi participation.

What to watch next

The recordings of these panels and interviews are scheduled for release as part of ChangeNOW’s broader TOKEN2049 coverage. Industry observers may look to see if the proposed “super app” model gains traction among major wallet providers and if technical standards for AI-agent security emerge from these discussions. The emphasis on simplifying user interfaces suggests a continued push by established players to lower barriers to entry for non-technical users in the coming months.