Complaints & Dispute Resolution Policy

COYTX GLOBAL LLC · Effective October 30, 2026

1. How to complain

Send a clear description, relevant account or transaction reference (never send passwords or seed phrases), dates, amount and supporting evidence to [email protected].

2. Acknowledgement and review

Set internal acknowledgement and resolution targets appropriate to the service and applicable regulatory rules. Regulated custody/financial complaints may have mandatory timelines and escalation routes.

3. Escalation

Provide the competent regulator, ombudsman, ADR or dispute forum details for each regulated jurisdiction where required. Do not publish a generic worldwide statement as a substitute.

4. Security

Never request seed phrases, private keys, one-time passwords or full card credentials by email.